Refund Policy

This policy is part of the Terms of Service. It is the only source of refund rights for SNG services. Any different statement on a product page, in an advertisement or in a support message does not apply.

1. 14-day money-back guarantee

1.1You may cancel and receive a refund of the service fee within 14 days of the first activation of an eligible service.

1.2Eligible services: shared, WordPress, WooCommerce and reseller hosting; business email; VPS and VDS; game servers (including FiveM and Minecraft); Discord bot hosting; web-app hosting.

1.3It applies to the first order of each of these service types per customer. It does not apply to renewals, upgrades, downgrades, re-orders after a cancellation, or additional services of a type you already had.

1.4Orders placed before 3 November 2026 keep the money-back period that was shown when they were placed.

2. Never refundable

• Dedicated servers and GPU servers.
• Domain registration, renewal, transfer and restoration fees.
• SSL certificates and software licences (for example cPanel, Windows, Plesk or paid scripts).
• Additional IP addresses and add-ons (including the SNG CDN for FiveM), unless the add-on was bought together with an eligible service within its 14-day period.
• Setup, installation, migration, custom-work and reactivation fees.
• Payment-processing fees, currency-conversion fees and bank charges.
• Renewal invoices, including those paid automatically. Disable automatic renewal before collection to avoid them.
• Any service suspended or terminated for breach of the Terms or the Acceptable Use Policy, for a chargeback, or for fraud.

3. How to request a refund

3.1Open a ticket from the client area within the 14 days, choose "Billing", and state the service and the reason.

3.2We may ask you to confirm your identity and the payment.

3.3The service is cancelled when the refund is approved. Export your data first; it is deleted under the Terms.

4. How refunds are paid

4.1Approved refunds are sent within 10 business days to the original payment method, in the currency and amount actually received by us, minus non-refundable fees.

4.2Where a refund to the original method is not possible (for example cryptocurrency or a closed card), we issue account credit, or a bank transfer at our discretion.

4.3The time the money takes to appear depends on your bank or provider.

4.4Domain and other non-refundable items in the same order are deducted from the refund.

5. Account credit

Credit balance (from refunds, top-ups, the Golden Guarantee or the SLA) can only be used for SNG services, does not earn interest and is not paid out in cash, except where the law requires it.

6. Chargebacks

Please contact billing@snghosting.com before disputing a charge with your bank. A chargeback opened instead of a refund request is handled under section 4.8 of the Terms.

7. Consumers in the European Union / EEA

7.1If you are a consumer resident in the EU or EEA, you have a statutory right of withdrawal of 14 days from the conclusion of the contract, as explained in the Withdrawal Notice.

7.2If you ask us to start the service during the withdrawal period, you must pay a proportionate amount for the service provided until you withdraw.

7.3This statutory right applies in addition to this policy and cannot be reduced by it.

8. Other mandatory rights

Nothing in this policy limits rights you have under mandatory consumer law of your country.